Refund policy

Refund Policy

At Needlework, we stand behind the quality of our products and want you to have the best possible experience. Please review our return policy carefully before placing your order.

Returns for Incorrect Size or Item Selection

We do not accept returns or issue refunds for incorrect sizing or item selection made by the customer. Please review our sizing information carefully before completing your purchase.

If you need assistance choosing the correct size, feel free to contact us on Instagram at @needlework_cc before ordering.

If you receive the wrong size or item due to an error on our part, please contact us immediately at info@needleworkcc.com.

Return Eligibility

Returns must be requested within 14 days of delivery.

Returns are accepted only when Needlework is responsible for the issue, including:

* Manufacturing defects
* Dye or print defects
* Incorrect item or size shipped
* Other verified quality control issues

If your return is approved, we will provide:

* A prepaid return shipping label
* Return instructions

Returns sent without prior authorization will not be accepted.

Sale Items

All products purchased from our Sale collection are final sale and cannot be returned, exchanged, or refunded.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@needleworkcc.com with your order number and photos of the issue. We’ll work quickly to resolve it.

Exchanges

We currently process exchanges only for approved manufacturer defects or fulfillment errors.

If your return is approved, simply place a new order for your desired size or item once your return has been processed. This helps ensure the fastest service and product availability.

International Orders

For orders shipped outside the United States:

* Shipping charges are non-refundable.
* Customers are responsible for any customs duties, taxes, or import fees.
* Refunds or replacements will only be considered for verified product defects or shipping errors made by Needlework.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery.

Returned items must be:

* Unworn and unused
* In their original packaging
* With all original tags attached
* Accompanied by proof of purchase

Refund Processing

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

If approved:

* Refunds will be issued to your original payment method within 10 business days.
* Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@needleworkcc.com.

Contact Us

For all return and refund inquiries, please contact:

Email: info@needleworkcc.com
Instagram: @needlework_cc

Thank you for supporting Needlework.